Frequently asked questions
How do I play Minoom?
Tap the tiles on the board as quickly and accurately as you can before the timer runs out. Each level has its own goal — clear the board to advance. It’s easy to pick up and gets trickier as you go.
My game progress disappeared
Progress and best times are stored locally on your device. They can be lost if you delete and reinstall the App, clear its data, or switch to a new device. Make sure you don’t uninstall the App if you want to keep your progress.
I bought something but it didn’t unlock
First, make sure you have a working internet connection, then open the App and use Restore Purchases (in Settings). Purchases are tied to your Apple ID or Google account, so signing in with the same account you used to buy will restore your content. If it still doesn’t appear, email us with your purchase receipt.
How do I restore purchases on a new device?
Sign in with the same Apple ID or Google account you used originally, open Minoom, and tap Restore Purchases in Settings.
How do I get a refund?
Refunds are handled by the store you purchased from:
- App Store: visit reportaproblem.apple.com.
- Google Play: visit your Google Play order history.
How do I remove ads?
Minoom offers an in-app purchase to remove ads. You’ll find it in the App’s store/settings screen. Once purchased, use Restore Purchases on any of your devices to apply it.
How do I turn off sound or haptics?
Open Settings inside the App to toggle sound effects and vibration.
How is my privacy handled?
See our Privacy Policy. In short, Minoom has no accounts and keeps your progress on your device. To delete your data, see Delete your data.
Still need help?
Reach out any time at support@minoom.com — we read every message.